Terms & Conditions

Online Bill Pay Authorization and Agreement

This Online Bill Payment Authorization and Agreement (the Agreement) states the
conditions for the Online Bill Payment service (the Service) that will enable you to perform
the transactions described in this Agreement. When you use, or permit Authorized Persons
to use, the Services, you agree to be bound the terms of this Agreement. These terms and
conditions are in addition to those terms and conditions outlined in the Dime Business Online Banking Agreement and those that apply to any account you have with us. By
selecting Accept, you acknowledge that you have read, understand, and agree to the terms
in this Agreement.

Definitions

Throughout this Agreement, the words Dime, the Bank, we, us or our mean,
collectively, Dime Community Bank, its subsidiaries, and affiliates. You or your
mean each Authorized Person who has an interest in the Online Bill Payment Account which
is accessible through the Service. Whenever "you" is more than one person with respect to
any such account or relationship, the obligations, and agreements applicable to you under
this Agreement shall be deemed to be joint and several as appropriate.

Service means iPay Technologies, the Online Bill Payment interface between you and
us. Online Bill Payment Account is your account or accounts from which bill payments will
be debited.

User ID and Password

You will select a User ID and Password at the time of enrollment. You will be prompted to
change your password upon your initial sign in and thereafter, should change your password
on a periodic basis a thirty (30) period is recommended.

Tell us AT ONCE if you believe that your User ID and/or password have been lost, stolen or
used without your permission. Unauthorized activity may be possible without your
knowledge or approval.

If you believe your User ID and/or password have been lost, stolen, or used without your
permission to schedule a bill payment:

Call Dime Community Bank at 631-723-7620 between the hours of 8:30 a.m. and 5:00 p.m. EST, Monday
through Friday or email tmsupport@dime.com.

Linked Accounts

When you enroll for the Service, you will indicate the account which you would like your bills
to be paid from. You will have the ability to add additional accounts once you gain access to
the Service. All accounts linked for the purposes of this Service must be transaction
accounts. Should you request to link an account that is not a transaction account, Dime
reserves the right to deny your request. Should you link an account other than a
transaction account to the Service, or change the type of account which was previously
linked to an account other than a transaction account, you agree to any transaction
limitations set forth for that account, for example, a money market account. Please refer to
the terms and conditions provided to you at account opening.

Authorization

By using the Bill Payment Service, you warrant that you are an authorized signer on the
account from which the funds are being drawn to make such payment(s). You agree that if
there is any requirement to verify two or more signatures on checks, that requirement
DOES NOT apply to instructions for Bill Payments using Business Online Banking. You do,
however, have the ability to set such limitations within the Service. This restriction will
apply only to those transactions processed through this Service, unless appropriate
arrangements have been made with the Bank.

 
Payees

You may use the Bill Payment Service to pay a bill or to make payments to a business or
other payee. You agree not to use the Bill Payment Service to make any court-ordered
payments, or any payment to a payee outside the US, its territories and APOs, and you
agree that if you attempt such payments, the Bank and its agents will not be responsible for
such payments.

We reserve the right to refuse payment to any Payee to which you may direct a payment.
We will notify you promptly if we decide to refuse to pay a Payee designated by you.

Processing

Bill Payments will be processed on the business day you designate as the payment's
process date, provided the payment is submitted prior to the daily cut-off time on that date.
The daily cut-off time is currently 3pm EST. Dime reserves the right to change the cut-off
time. You will receive notice from us if it changes.

You authorize us to process the transactions permitted under this Agreement for you as
requested by you from time to time, and you authorize us to post transactions to your
account(s) as directed. You may request a payment be delivered one time, or on an
automatic recurring basis in such manner as you direct. If your frequency settings for the
recurring payment specify the 29th, 30th, or 31st as a particular day of the month for
processing and that day does not exist in the month of the calculated process date, then the
last calendar day of that month is used as the calculated process date.

A Bill Payment can be changed or cancelled, anytime prior to the cutoff time on the
scheduled process date.

We reserve the right to limit the frequency or the dollar amount of transactions from your
accounts. Payments are currently limited to $250,000 per day.

Bill Payments can be sent to payees electronically or by check. We have the sole discretion
to determine how the payment will be sent. Electronic payments are sent whenever
possible and your designated Online Bill Payment Account is debited on the process day you
selected for that payment. If the payee does not accept electronic payment, then those
funds will be remitted to the payee through the use of a paper check payable to the payee.
Such paper check will state that it represents payment from you and will indicate the
account number of your account with the payee.

The system will calculate the Estimated Arrival Date of your payment. While it is anticipated
that most Bill Payments will be processed and completed on the business day after your
selected Bill Payment process date, you acknowledge that due to circumstances beyond our
control, such as delays by the payee and the payee's bank or agent in handling and posting
Bill Payments, some of them may take longer to be posted to your account at the payee.
For this reason, we recommend that you select a Bill Payment process date at least five
business days before the actual due date of the payment. You agree that Dime will not be
responsible for any Bill Payment that is received or posted by the payee after the payments
due date which could result in a late charge or penalty being assessed by the payee. In
such event, you agree that you shall have the sole risk of incurring and the sole
responsibility for paying any and all charges or penalties assessed by the payee.

In addition, we, or a third party acting as our agent, will use reasonable efforts to timely
and properly complete bill payments from your designated deposit account according to
your properly entered and transmitted instructions. However, neither a third party service
provider nor we will be liable in any way for any failure or delay in completing any such
transaction:

- If, through no fault of our own or of our agent, you do not have adequate money
in a designated deposit account to complete a transaction from that account, or if that
account has been closed; or the transaction would exceed the credit limit on any applicable
overdraft line of credit;

- If our payment processing center is not working properly and you know or have
been advised by us about the malfunction before you execute your bill payment
instructions;

- If you do not provide complete, correct and current Payment Account or Payee
information, or if you otherwise do not give complete, correct and current instructions so
that a funds transfer or bill payment can be made;

- If withdrawals from any accounts have been prohibited by a court order such as
a garnishment or other legal process;

- If we or our agent reasonably believes that a transaction may be unauthorized
and based thereon the transaction is not completed;

- If your computer was not working properly such that it interfered with your
attempt to authorize a funds transfer or bill payment;

- If circumstances beyond our or our agent's control prevent making a funds
transfer or bill payment. Such circumstances include but are not limited to computer failure,
telecommunication outages, postal strikes and other labor unrest, delays caused by payees,
fires, floods, and other natural disasters, terrorist acts or war.

Amendment Termination
The Financial Institution has the right to change this agreement at any time by notice mailed
to you at the last address shown for the account on the Financial Institution's records, by
posting notice in branches of the Financial Institution, or as otherwise permitted by law.

- Dime Community Bank has the right to terminate this agreement at any
time.

- You may terminate this agreement by written notice to Dime Community Bank.

- Dime Community Bank is not responsible for any fixed payment made
before we have had a reasonable opportunity to act on your termination notice.

- You remain obligated for any payments made by Dime Community Bank
on your behalf.
 
FEE SCHEDULE

Service/transaction fees

Overnight payment fee $14.95
2nd payment Day fee $9.95

[Miscellaneous Other fees]

Express mail correspondence $15.00
Written Correspondence to Payee $10.00
Proof of payment not necessitated by a dispute $10.00
Payment returned due to customer error $15.00
ACH return fee $10.00
Cancellation fee (for payments already processed) $7.50
Reinstate fee (fee per rush payment if any prior rush payment fee was not received) $50

e-Notifications

Dime offers 4 different types of e-Notifications in the business bill pay product. These e-
Notifications include Event Notifications, Logout Notifications, Recurring Notifications, and
Reminders.

- Event Notifications are sent when specific events occur regarding the business
bill pay account.
- Logout Notifications are sent after the business user logs out of their business bill
pay session.
- Recurring Notifications are sent as a list to the business user.
- Reminders can be scheduled to remind the user to schedule a bill payment,
transfer funds, or schedule a payment to an individual.

While it is anticipated that all notifications will be provided in a timely manner and with
accurate information, we do not guarantee the delivery or accuracy of the contents of any
alert. You agree that we shall not be liable for any delays, failure to deliver or misdirected
delivery of any notification; for any errors in the content of a notification; or for any actions
taken or not taken by you or any third party in reliance on a notification.

In addition, it is your responsibility to update any changes in your email address or text
address.


Errors and Questions

In case of errors or questions about your bill payments made through this Service, you
must do one of the following:

Call Bill Pay customer service at: 866-739-2354
Call Dime at: 631-723-7620

Or write to Dime Community Bank on your company letterhead at:
Dime Community Bank
Attention: Treasury Management Service
898 Veterans Memorial Highway
Suite 500
Hauppauge, NY 11788

With respect to any statements you receive from us that reflect transactions you performed
while using the Service, if you think your statement is incorrect or if you need more
information about a transaction listed on the statement, we must hear from you no later
than 60 days after we sent the FIRST statement on which the problem or error appeared.

To report an error you must:

1. Tell us your name and account number
2. Describe the payment you are unsure about, and explain as clearly as you can
why you believe it is an error, or why you need additional information.
3. Tell us the dollar amount and payee of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing
within 10 business days.