Terms & Conditions

ONLINE BUSINESS BILLPAY TERMS AND CONDITIONS

BUSINESS BILLPay-eTM

This is your ONLINE BUSINESS BILLPay agreement with First Credit Union. You may use
First Credit Union’s bill paying service, ONLINE BUSINESS BILLPay, to direct First Credit
Union to make payments from your designated checking account to the Payees you choose
in accordance with this agreement. The terms and conditions of this Agreement are in
addition to the Business Membership and Account Agreement, disclosures, and other
agreements in effect from time to time governing your Account.

As used in this Agreement, “you” or “your” refers to each person(s) authorized to use the
ONLINE BUSINESS BILLPay service; “we”, “us”, or “our” refers to First Credit Union and any
agent, independent contractor, designee, or assignee the Credit Union may, at its sole
discretion, involve in the provision of the ONLINE BUSINESS BILLPay service.

DEFINITIONS

“Agreement” means these Terms and Conditions of the ONLINE BUSINESS BILLPay service.

“Billing Account” is the designated checking account from which all ONLINE BUSINESS
BILLPay service fees will be automatically debited.

“Business Day” is every Monday through Friday, excluding Federal Reserve holidays.

“Designated Checking Account” is the checking account from which bill payments will be
debited.

“Due Date” is the date reflected on your Payee Statement for which the payment is due. It
is not the late date or grace period.

“Credit Union” means First Credit Union.

“Payee” is the person or entity (such as, but not limited to, Payee Name, Payee Account
Number, and Scheduled Payment Date) to which you request a bill payment to be directed
and First Credit Union accepts as a payee.

“Payment Method” means the payment method used to transmit your payment to your
payee (i.e., electronically or via check).

“PIN” means your Personal Identification Number.

“Process Date”

• Single Payments are processed on the business day you designate the payment
to be processed, provided the payment request is received prior to the designated cut-off
time.
• Recurring Payments will be processed on the dates you have designated, unless
such date falls on a non-business day resulting in your payment begin processed on the
next business day. Payments must be “Approved” and in scheduled status to process.
• For Check Payments, the number of days to allow for payments to reach your
payee depends on the location of the payee. Please use the following recommendations to
ensure your payment is received on time. For payees located in the Central or eastern
portion of the U.S., allow a minimum of five (5) business days. For Midwest, allow a
minimum of seven (7) business days. For West Coast and Hawaii, allow a minimum of eight
(8) business days.
• For Electronic Payment, allow a minimum of three (3) business days for payment
to reach your payee.

Additionally, due to circumstances beyond the control of the service, particularly
delays in handling and posting payments by the payee, some transactions may take a few
days longer to be credited by the payee to your account. For life impacting
payments (such as mortgage, and insurance), we strongly encourage you to avoid
scheduling within the grace period.

“Recurring Payment” is a payment that is due on a regular basis (i.e., monthly, weekly) and
is usually for the same amount. Schedule a recurring payment and it happens automatically
without further instruction from us. Example: “Car Payment” or “Insurance”

“Scheduled Payment” is a payment that has been approved and will process on the
Processed Date unless changed or stopped.

“Service” means First Credit Union’s ONLINE BUSINESS BILLPay service.

“Single Payment” is a payment that typically has a variable amount or is not paid on a
regular basis. When you schedule a single payment that amount is processed on the day
you requested and another payment will not occur until you schedule a new payment.
Example: “Phone Bill” or “Electric Bill”

“User ID” means your user identification name which allows you to log onto and access your
ONLINE BUSINESS BILLPay service.


FEES

• Executive Checking: No monthly service fee. Up to 15 payments per month
included ($0.48 per additional payment).
• Business Plus Checking: No monthly service fee. Up to 15 payments per month
included ($0.48 per additional payment).
• Basic Business Checking: $9.50 monthly service fee following a free six (6)
month introductory period. Up to 15 payments per month included ($0.48 per additional
payment).

HOW TO SET UP PAYEES/PAYMENTS

Complete a bill paying enrollment form. IF YOU WANT TO ADD A NEW PAYEE, USE “SET UP
ACCOUNTS/PAYEE” ON THE INTERNET OR SPEAK TO A SERVICE REPRESENTATIVE. You
may add a new fixed payment to a Payee, only if the Payee is on your authorized list of
payees, and by accessing the Service and entering the appropriate information. Most other
additions, deletions, or changes can be made in writing or by using the Service. We reserve
the right to refuse the designation of a Payee for any reason. Each Payee accepted by us
will be assigned a payee code. You may pay almost any payee you wish. There are
several restrictions: 1) The merchant must be located in the United States; 2) Payments
may not be remitted to tax authorities or government and collection agencies; 3) Payments
may not be remitted to security companies such as Ameritrade for stock purchases or trade
taxing authorities and 4) Court directed payments are unauthorized (Alimony, child support,
or other legal debts). Don’t forget you can use this system to send payments to your
son/daughter in college, pay your local orthodontist, credit cards, charitable donations, etc.
A merchant is defined as anybody (company or individual) to whom you want to send
money.

We are not responsible if a Bill Payment cannot be made due to incomplete, incorrect, or
outdated information provided by you regarding a Payee or if you attempt to pay a Payee
that is not on your Authorized Payee list.

ACCESSING THE SERVICE

When you complete your bill paying enrollment form, you will select a USER I.D. AND
Personal Identification Number (PIN). We will make every effort to accommodate your
request. Each time you access the Service, you will be asked to enter your USER I.D. AND
PIN. Correct responses will give you access to the service.

THE BILL PAYING PROCESS

Single Payments
A single payment will be processed on the business day (generally Monday through Friday,
except certain holidays) that you designate as the payment’s process date, provided the
payment is submitted prior to the daily cut-off time on that date. The daily cut-off time,
which is controlled by us, is currently 1:00 P.M. Arizona Time. A single payment submitted
after the cut-off time on the designated process date will be processed on the following
business day. If you designate a non-business day (generally weekends and certain
holidays) as the payment’s process date, the payment will be processed on the first
business day following the designated process date.

Recurring Payments
When a recurring payment is processed, it is automatically rescheduled by the system.
Based upon your selected frequency settings for the payment, a process date calculated for
the next occurrence of the payment. If the calculated process date is a non-business date
(generally weekends and certain holidays), it is adjusted based upon the following rules:

• If the recurring payment’s “Pay Backward” option is selected, the process date
for the new occurrence of the payment is adjusted to the first business date prior to the
calculated process date.
• If the recurring payment’s “Pay Backward” option is not selected (or if the “Pay
Backward” option is not available), the process date for the new occurrence of the payment
is adjusted to the first business date after the calculated process date.

Note: If your frequency settings for the recurring payment specify the 29th, 30th, or 31st
as a particular day of the month for processing and that day does not exist in the month of
the calculated process date, then the last calendar day of that month is used as the
calculated process date.

For Single and Recurring Payments, YOU MUST ALLOW AT LEAST FIVE (5) BUSINESS DAYS,
PRIOR TO THE DUE DATE, for each bill payment to reach the Payee. (For Midwest
subscribers, allow 7 days and for west coast subscriber, allow 8 days.) Any bill payment
can be changed or canceled, provided you access the Bill Pay Service prior to the cut-off
time on the business day prior to the business day the bill payment is going to be initiated.

You agree to have available and collected funds on deposit in the account you designate in
amounts sufficient to pay for all bill payments requested, as well as, any other payment
obligations you have with us. We reserve the right, without liability, to reject or reverse a
bill payment if you fail to comply with this requirement or any other terms of this
Agreement. If you do not have sufficient funds in the Account and we have not exercised
our right to reverse or reject a bill payment, you agree to pay for such payment obligations
on demand. You further agree, at our option, we may charge any of your accounts with us
to cover such payment obligations.

We reserve the right to change the cut-off time. You will receive notice if it changes.

LIABILITY

You are solely responsible for controlling the safekeeping of, and access to, your Personal
Identification Number (PIN), You are liable for all transactions you make or that you
authorize another person to make even if that person exceed his or her authority. If you
want to terminate another person’s authority, you must notify us and arrange to charge
your PIN. You will be responsible for any Bill Payment request you make that contains an
error or is a duplicate of another Bill Payment. We are not responsible for a Bill Payment is
not made if you did not properly follow the instructions for making a Bill Payment. We are
not liable for any failure to make a Bill Payment if you fail to promptly notify us after you
learn that you have not received credit from a Payee for a Bill Payment. We are not
responsible for your acts or omissions or those of any other person, including, without
limitation, any transmission or communications facility, and no such party shall be deemed
to be our agent. In any event, we will not be liable for any special, consequential,
incidental, or punitive losses, damages, or expenses in connection with this Agreement or
the Service, even if we have knowledge of the possibility of them. We are not liable for any
act, failure to act or delay in acting if it is caused, in whole or in part, by any cause beyond
our reasonable control.

AMENDMENT AND TERMINATION

We have the right to change this Agreement at any time by notice mailed to you at the last
address shown for the Account on our records, by posting notice in our branches, or as
otherwise permitted by law.

We retain the right to terminate this Agreement at any time. You may terminate this
Agreement by written notice to us. We are not responsible for any fixed payment made
before we have a reasonable opportunity to act on your termination notice. You remain
obligated for any payments made by us on your behalf.

ADDITIONAL CHARGES FOR CUSTOMER REQUESTED SERVICES AND OTHER ITEMS

These charges will only be assessed if you request one or more of the services listed here.
There will be NO Charge for any item if needed to correct our error.

• Written Correspondence to Payee:
$10.00
• Per Proof of Payment Not Necessitated by a Dispute: $10.00
• Payments Returned Due to Customer error: $ 5.00
• Non-Insufficient Funds $35.00

We reserve the right to charge you for research time involving payments no longer
available in your screen history. You will be informed of any such charges before they are
incurred.

When you select “I Accept” below you agree to the Terms and Conditions of this
Agreement. We suggest that you print a copy of this Agreement for your records.