Terms & Conditions

SYNERGY BANK BILL PAY AGREEMENT/DISCLOSURE

Synergy Bank's business bill pay services are available for a flat monthly fee of $4.95 for all
business checking accounts.

You may use Synergy Bank's bill pay service to direct Synergy Bank to make payments
from your designated checking account to the “Payees” you choose in accordance with this
agreement. The terms and conditions of this agreement are in addition to the account
agreements, disclosures and other documents in effect from time to time governing your
account (The Account Rules).

"You" or "Your" means each person who is authorized to use the service. "Payee" means
anyone, including the Financial Institution, you designate and the Financial Institution
accepts as a “Payee”.

ACCESSING THE SERVICE

Synergy Bank's Personal Bill Pay service can be accessed from the "Bill Pay" tab once you
have successfully logged into Synergy Bank's Online Banking system.

Information on accessing Synergy Bank's Business Bill Pay service is detailed below.

• When you complete your bill pay enrollment form, you will select a User I.D. and
a Personal Identification Number (PIN).
• The Financial Institution will make every effort to accommodate your request.
• Each time you access the service, you will be asked to enter your User I.D. and
PIN.
• Three (3) incorrect login attempts will cause the account to be locked out.

HOW TO SET UP PAYEES/PAYMENTS

• If you want to add a new “PAYEE”, select the “Payee” tab located in your Bill Pay
application.
• You may add a new fixed payment to a “Payee” by accessing the service and
entering the appropriate information. Most other additions, deletions, or changes
can be made by using the service.
• The Financial Institution reserves the right to refuse the designation of a “Payee”
for any reason.
• You may pay any “Payee” within the United States (including U.S. territories and
APO’s).
• The Financial Institution is not responsible for payments that can not be made
due to incomplete, incorrect, or outdated information.

THE BILL PAY PROCESS

Single Payments – a single payment will be processed on the business day (generally
Monday through Friday, except certain holidays) that you designate as the payment’s
process date, provided the payment is submitted prior to the daily cut-off time on that date.
The daily cut-off time, which is controlled by the Financial Institution, is currently 2:00 PM
CST.

A single payment submitted after the cut-off time on the designated process date will be
processed on the next business day. If you designate a non-business date (generally
weekends and certain holidays) as the payment’s process date, the payment will be
processed on the first business day following the designated process date.

Recurring Payments - When a recurring payment is processed, it is automatically
rescheduled by the system. Based upon your selected frequency settings for the payment,
a process date is calculated for the next occurrence of the payment. If the calculated
process date is a non-business date (generally weekends and certain holidays), it is
adjusted based upon the following rules:
• If the recurring payment‘s “Pay Before” option is selected, the process date for
the new occurrence of the payment is adjusted to the first business date prior to
the calculated process date.
• If the recurring payment’s “Pay After” option is selected, the process date for the
new occurrence of the payment is adjusted to the first business date after the
calculated process date.

Note: If your frequency settings for the recurring payment specify the 29th, 30th, or 31st as
a particular day of the month for processing and that day does not exist in the month of the
calculated process date, then the last calendar day of that month is used as the calculated
process date.

SINGLE AND RECURRING PAYMENTS

The system will calculate the Estimated Arrival Date of your payment. This is only an
estimate; please allow ample time for you payments to reach your “Payees”.

CANCELLING A PAYMENT

A bill payment can be changed or cancelled anytime prior to the cut-off time on the
scheduled process date.

AVAILABLE FUNDS

You agree to have available and collected funds on deposit in the account you designate in
amounts sufficient to pay for all bill payments requested as well as any other payment
obligations you have to the Financial Institution.
• The Financial Institution reserves the right, without liability, to reject or reverse a
bill payment if you fail to comply with the above requirement or any other term
of this agreement.
• If you do not have sufficient funds in the account and the Financial Institution has
not exercised its right to reverse or reject a bill payment, you agree to pay for
such payment obligations on demand.
• You further agree that the Financial Institution, at its option, may charge any of
your accounts with the Financial Institution to cover such payment obligations.

The Financial Institution reserves the right to change the cut-off time. You will receive
notice if it changes.

LIABILITY
• You are solely responsible for controlling the safekeeping of and access to, your
Personal Identification Number (PIN).
• If you want to terminate another person's authority, you must notify the Financial
Institution and arrange to change your PIN.
• You will be responsible for any bill payment request you make that contains an
error or is a duplicate of another bill payment.
• The Financial Institution is not responsible for a bill payment that is not made if
you did not properly follow the instructions for making a bill payment.
• The Financial Institution is not liable for any failure to make a bill payment if you
fail to promptly notify the Financial Institution after you learn that you have not
received credit from a “Payee” for a bill payment.
• The Financial Institution is not responsible for your acts or omissions or those of
any other person, including, without limitation, any transmission or
communications facility, and no such party shall be deemed to be the Financial
Institution's agent.
• In any event, the Financial Institution will not be liable for any special,
consequential, incidental, or punitive losses, damages, or expenses in connection
with this agreement or the service, even if the Financial Institution has
knowledge of the possibility of them.
• The Financial Institution is not liable for any act, failure to act or delay in acting if
it is caused, in whole or in part, by any cause beyond the Financial Institution's
reasonable control.

AMENDMENT TERMINATION

The Financial Institution has the right to change this agreement at any time by notice mailed
to you at the last address shown for the account on the Financial Institution's records, by
posting notice in branches of the Financial Institution, or as otherwise permitted by law.
• The Financial Institution has the right to terminate this agreement at any time.
• You may terminate this agreement by written notice to the Financial Institution.
• The Financial Institution is not responsible for any fixed payment made before
the Financial Institution has a reasonable opportunity to act on your termination
notice.
• You remain obligated for any payments made by the Financial Institution on your
behalf.

MISCELLANEOUS FEES

Miscellaneous fees such as express delivery, charitable donations, and gift payments will be
dislosed to you at the time that you request one of these services.

The Financial Institution reserves the right to charge you for research time involving
payments no longer available in your screen history.

You will be informed of any such charges before they are incurred. Bill payments are
processed by Electronic Fund Transfers (EFT). Please see the Electronic Fund Transfers
Disclosure Statement included, or, received when you opened your account, which
discloses important information concerning your rights and obligations.