Terms & Conditions

Headwaters State Bank


Business Online Bill Payment Service Agreement

This is your bill paying agreement with Headwaters State Bank. Please review this Agreement and click the “I Agree” link at the bottom of this page.

The terms and conditions of this agreement are in addition to the Deposit Account Agreement, disclosures and other documents in effect governing your account. Your use of Bill Pay service constitutes your acceptance of all terms and conditions and any modifications thereof.

Definitions

“Financial Institution”, “we”, “us”, and “our” mean Headwaters State Bank.

"You" or "Your" means each person or entity agreeing to using or authorized to use online banking Bill Pay through Headwaters State Bank.

“Bill Pay” or “service” means any of the following BillPay-e Plus™, Basic Business BillPay-e™, Business BillPay-e™ with Payroll or Total Business Bill Pay-e™.

“Account(s)” is the checking account(s) from which all services charges will be debited.

"Payee" means anyone, including the Financial Institution, which you designate to receive one or more payments.

You may use our service to direct us to make payments from your designated checking account to the “Payees” you choose in accordance with this agreement. When using the Bill Pay service to pay bills, payment may be in electronic, paper or other format. Use of the online banking User ID and User Password is your signature authorization.

Eligible Accounts

Eligible accounts for Bill Pay include Headwaters State Bank Checking accounts only. A Money Market account, Savings account, Certificates of Deposit and Individual Retirement Accounts may not be used as they have transaction restrictions.

Service Charges

You agree to pay the service charges for the services in accordance with our fee schedules and disclosures as established by us from time to time. We may automatically deduct these service charges from an eligible account even if they create an overdraft and we may assess the appropriate overdraft service charge.

All Bill Pay Services

$5.00 monthly service charge will be assessed if you have not used Bill Pay at least once in a three month period.

$34.95 service charge will be assessed for a next day check rush payment

$6.95 service charge will be assessed for a second day electronic rush payment

$29.95 service charge will be assessed for a second day check rush payment

$2.99 service charge will be assessed for a Gift Card/check

$1.99 service charge will be assessed for a charitable contribution

$25.00 service charge may be assessed to your account if you initiate a Stop Payment

Personal Bill Pay Service

Bill Pay is free on personal accounts that is used at least once in a three month period.

Business Bill Pay Service

Basic Business BillPay-e™ is free if used at least once in a three month period. Monthly inactivity service charge will be assessed if not used once in three months.

$10.00 monthly service charge Business BillPay-e™ with Payroll *
$15.00 monthly service charge Total Business BillPay-e™ *
* Contact a Customer Service Rep for details of each service

Accessing Bill Pay Service

To access Bill Pay Service, you must use our online banking service with your User ID and Password.

How To Set Up Payees/Payments

If you want to add a new “PAYEE”, select the “Payee” tab located in the service or speak to a service representative.

You may add a new fixed payment to a “Payee” by accessing the service and entering the appropriate information. Most other additions, deletions, or changes can be made in writing or by using the service.

The Financial Institution reserves the right to refuse the designation of a “Payee” for any reason.
You may pay any “Payee” with-in the United States (including U.S. territories and APO’s / AEO’s).

The Financial Institution is not responsible for payments that can’t be made due to incomplete, incorrect, outdated information or lack of funds.

The Bill Paying Process

Single Payments – a single payment will be processed on the business day (generally Monday through Friday, except Federal holidays) that you designate as the payment’s processing date, provided the payment is submitted prior to the daily cut-off time on that date. The daily cut-off time, which is controlled by the Financial Institution, is currently 2:00 pm CST.

A single payment submitted after the cut-off time on the designated process date will be processed on the next business day. If you designate a non-business date (generally weekends and Federal holidays) as the payment’s processing date, the payment will be processed on the first business day following the designated processing date.

Recurring Payments - When a recurring payment is processed, it is automatically rescheduled by the system. Based upon your selected frequency settings for the payment, a processing date is calculated for the next occurrence of the payment. If the calculated processing date is a non-business date (generally weekends and Federal holidays), it is adjusted based upon the following rules:

If the recurring payment‘s “Pay Before” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date prior to the calculated processing date.

If the recurring payment’s “Pay After” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date after the calculated processing date.

Note: If your frequency settings for the recurring payment specify the 29th, 30th, or 31st as a particular day of the month for processing and that day does not exist in the month of the calculated processing date, then the last calendar day of that month is used as the calculated processing date.

Single and Recurring Payments

The system will calculate the Estimated Arrival Date of your payment. This is only an estimate, so please allow ample time for your payments to reach your “Payees”.

Your bill payment will not be processed if there are insufficient funds in the account.

Edit or Delete A Payment

For bill payments, you may edit or delete a payment up to 2:00 pm CST on the process date.

Cancelling A Payment

A bill payment can be changed or cancelled any time prior to 2:00 pm CST on the scheduled processing date.

Funds Availability

Should funds not be available, the transaction will not be processed and you will receive an e-mail notification.

General Safety Guidelines

You are solely responsible for controlling the safekeeping of and access to your User ID and User Password and agree to keep it confidential.

Never walk away from your computer while logged on to online banking and Bill Pay.

If you are a Business user and would like to deactivate another person's authority to use the Bill Pay service, you must notify us.

You are solely responsible for any bill payment request you make that contains an error or is a duplicate of another bill payment.

We are not responsible for a bill payment that is not made if you did not properly follow the instructions for making a bill payment.

We are not liable for any failure to make a bill payment if you fail to promptly notify us after you learn that you have not received credit from a “Payee” for a bill payment.

We are not responsible for your acts or omissions or those of any other person, including, without limitation, any transmission or communications facility, and no such party shall be deemed to be the Financial Institution's agent.

Never give your User ID or User Password to somebody else, even if they identify themselves as a Headwaters State Bank employee. Under no circumstances does Headwaters State Bank need your User Password. If you call us we may ask for your User ID in order to assist you.

Changes-Amendments-Revision to This Agreement

We reserve the right, at our discretion, to add, delete, change, modify, alter, or discontinue the services or any aspect, feature, or function of the services at any time, including content, hours, and equipment needed for access or use (“change(s)”). We also reserve the right, at our discretion, to add, delete, change, modify, or amend any service charges, help screens or other terms and conditions of this Service Agreement at any time (also called, “change(s)”). Unless an immediate change is necessary to ensure the security of the services or your account(s), we will send you notice to the mail address or e-mail address we currently possess in our file at least 30 days before the effective date of any changes if required by law. Any use of the service after we send you a notice of change will constitute your agreement to such change(s). Further, we may, from time to time, revise or update the bill payment programs, services, and/or related material and these changes may render prior versions obsolete. Consequently, we reserve the right to terminate this Service Agreement as to all such prior versions of the bill payment programs, services, or related material and limit access to the services more recent revisions and updates.

Termination of Bill Payment Service

You may terminate your use of Bill Pay-e™ service at any time by writing to us at:
Headwaters State Bank
Customer Service
PO Box 149
Land O’ Lakes, WI 54540
or you may call us at 715-547-3383 or Fax us at 715-547-3940.

We reserve the right to terminate your use of service in whole or in part, at any time without prior notice, except as otherwise required by law. Neither termination nor discontinuation shall affect your liability for obligations under this agreement. We will not be liable for payments or transfers not cancelled or payments or transfers made due to the lack of proper notification by you of service termination or discontinuance for any reason.

Error Resolution for Business

In the event of a disputed debit to a Customer/Subscriber account, iPay will first attempt to resolve the issue with the Customers/Subscriber. If, after conversation with the Customer/Subscriber, the issue is not resolved, iPay will notify Headwaters State Bank within 1 Business Day of the situation and work with the Customer/Subscriber to resolve the issue. Headwaters State Bank will be provided with updates throughout this process in order to insure their ability to process and act upon said claim.

For support, please call 866-405-6896


2/28/2022