Terms & Conditions

BILL PAYMENT TERMS AND CONDITIONS

This is your bill paying agreement with Quail Creek Bank (hereafter which may be referred to as BANK). You may use Quail Creek Bank’s bill paying service to direct Quail Creek Bank to make payments from your designated checking account to the “Payees” you choose in accordance with this agreement. The terms and conditions of this agreement are in addition to the account agreements, disclosures and other documents in effect from time to time governing your account.

Consumers will access the consumer bill pay service through their existing online banking access. Business bill pay customers will be required to enroll for access rights to BANK business bill payment system. Authorized users will be assigned a User I.D. and a Personal Identification Number (PIN) issued by BANK. Each time a business customer requests access the business bill payment service, they will be required to asked to enter their User I.D. and PIN. System lock outs will occur following three (3) incorrect login attempts for security purposes.

The following are brief descriptions for setting up payees and payments in both the consumer and business bill payment systems. Additional instructions or assistance can be found within the help menu which is available to all authorized users after successfully accessing the system, or by contacting Quail Creek Bank in person, by phone, or online. If you’d like to speak with a member of our staff, please contact us at:

Quail Creek Bank
12201 North May Avenue
Oklahoma City, OK 73102
Phone #(405) 755-1000
customerservice@quailcreekbank.com

Establishing Payees: Payees can be added by selecting the “Payee” tab located in the bill payment system or by speaking to a service representative. The Financial Institution reserves the right to refuse the designation of a “Payee” for any reason.

Payments: You may add a new payment by accessing the service, selecting or establishing the payee, and completing the required payment information. You may make payments to any “Payee” within the United States (including U.S. territories and APO’s / AEO’s). The Financial Institution is not responsible for payments that cannot be made due to incomplete, incorrect, or outdated information.
Scheduling Single Payments: A single payment will be processed on the business day (generally Monday through Friday, except certain holidays) that you designate as the payment’s processing date, provided the payment is submitted prior to the daily cut-off time on that date. The daily cut-off time is 2:00 pm central standard time.

A single payment submitted after the cut-off time on the designated process date will be processed on the next business day. If you designate a non-business date (generally weekends and certain holidays) as the payment’s processing date, the payment will be processed on the first business day following the designated processing date.

Scheduling Recurring Payments: When a recurring payment is processed, it is automatically rescheduled by the system. Based upon your selected frequency settings for the payment, a processing date is calculated for the next occurrence of the payment. If the calculated processing date is a non-business date (generally weekends and certain holidays), it is adjusted based upon the following rules:
• If the recurring payment’s “Pay Before” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date prior to the calculated processing date.
• If the recurring payment’s “Pay After” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date after the calculated processing date.

Note: If your frequency settings for the recurring payment specify the 29th, 30th, or 31st as a particular day of the month for processing and that day does not exist in the month of the calculated processing date, then the last calendar day of that month is used as the calculated processing date.

The system will calculate the Estimated Arrival Date for all payments. This is only an estimate, so please allow ample time for your payments to reach your “Payees” prior to any required due dates.

Cancelling a Payment: A bill payment can be changed or cancelled any time prior to the cutoff time on the scheduled processing date.

Funds Availability: Availability of funds for payment of bills is determined by the same availability schedule and methods detailed within the BANK’s account disclosures. If you’d like a copy of the availability policy, please contact BANK by the methods described above.

Service Fees: Use of Quail Creek Bank’s consumer bill pay service is available free of service charges to eligible customers of BANK. The BANK’s business bill pay service is available to eligible business account holders of BANK for a monthly maintenance fee of $20 which includes the first 20 payments per month. Each additional payment during this same month will be billed at an additional charge of $1.00 each. Service charges will be assessed in accordance with the service change handling routine dictated by the customer’s business account(s) enrolled for business bill pay services. These service charge routines may include direct assessment of hard charges on a periodic basis, or application of all service charges through the account analysis process.

Liability: You are solely responsible for controlling the safekeeping of, and access to, your Personal Identification Number (PIN). If you want to terminate another person's authority to use the Bill Pay service, you must notify the Financial Institution and arrange to change your PIN. You will be responsible for any bill payment request you make that contains an error or is a duplicate of another bill payment. The Financial Institution is not responsible for a bill payment that is not made if you did not properly follow the instructions for making a bill payment. The Financial Institution is not liable for any failure to make a bill payment if you fail to promptly notify the Financial Institution after you learn that you have not received credit from a “Payee” for a bill payment. The Financial Institution is not responsible for your acts or omissions or those of any other person, including, without limitation, any transmission or communications facility, and no such party shall be deemed to be the Financial Institution's agent.

The Financial Institution has the right to change this agreement at any time. The BANK must provide notice of any changes via electronic notices delivered through the bill payments systems, via notice mailed to you at the last known address on record with the BANK, by posting notice in branches of the BANK, or as otherwise permitted by law.

Termination: The Financial Institution has the right to terminate this agreement at any time. You may terminate this agreement by written notice to the Financial Institution. The Financial Institution is not responsible for any fixed payment made before the Financial Institution has a reasonable opportunity to act on your termination notice. You remain obligated for any payments made by the Financial Institution on your behalf.