Key terms and definitions:       Bill Pay Reminders       Bills       Business Days       Confirmation Number       Dual Signature       Last Business Day       Multiple Bank Account Numbers       Nickname       Payee Categories       Payment Calendar       Pending Payment       Process Date       Recurring Payment       Routing Number       Scheduled Payment       Security Settings       Session Email Settings       Set Permissions       Single Payment

How can I get help?       Email       Call Center

How do I set up my payees?       Adding a new Bill

How do I make payments?       Making a single payment       Making a recurring payment

How do I view and change my    scheduled payments?       View my scheduled payments       Change a scheduled payment       Cancel a scheduled payment       View my payment history

How do I schedule bill pay and    other email reminders?       Set due date reminders       Set payment history reminders       Set scheduled payment reminders       Set payee list reminders       Send an email when a payee is activated       Send an email when a recurring payment          processes       Send an email when pending payments          need approval       Session email options

How do I use payee categories?       Add new category       Assign payees to existing categories       Remove payees to existing categories       Edit or delete a category       Payment history by category

What additional security settings    do I have and how do I set    them?       Set payment threshold       Set Dual Signature requirement       Set scheduled PIN changes       Prompt for challenge phrase

How are multiple users managed    and how are their permissions    set?       Who sets the permissions?       How do I add or edit a user?

What browser settings are     required to use the bill payment     service?       Enabling Cookies       Enabling JavaScript       128-bit Encryption Requirements       Pop-up Blocking Software       Supported/Unsupported Browsers       Turn Off/Clear Browser Cache

How can I add more than 60 characters in the description field on the Invoice/Comment window when scheduling a payment?

How do I approve Pending Payments?

How do I change my email address?

What is the Default Page?

What is “Manage Bank Accounts” and how is it used?

How do I use the Payment Calendar?

How do I change my PIN?

Forgot your PIN?

What are Product Comments?

How safe is my personal information?

Frequently Asked Questions